son101 Frequently Asked Questions

son101 requires standard KYC (Know Your Customer) documents to verify your identity before processing your first withdrawal. You will need to submit a clear photo or scan of a government-issued ID — a valid National Identity Card (NID), passport, or driving licence issued in Bangladesh are all accepted. You may also be asked to provide proof of your registered payment method, such as a screenshot of your bKash or Nagad account showing your mobile number. The KYC review is typically completed within 24 hours of submission. Accounts that have not completed KYC can still deposit and play, but withdrawals are held until verification is approved.

You can reset your son101 password instantly using the "Forgot Password" link on the login page. Enter the mobile number or email address associated with your account, and son101 will send a password reset link or OTP code within seconds. Follow the instructions to set a new password — choose something unique and not used on any other platform. If you do not receive the reset message within a few minutes, check your spam folder or contact the son101 support team via live chat and they will verify your identity and assist you manually, typically within two minutes.

No. son101 strictly permits only one account per player. Duplicate accounts — whether registered under the same name, mobile number, payment method, device, or IP address — are a violation of son101's Terms and Conditions. If duplicate accounts are detected, son101 reserves the right to close all associated accounts and forfeit any bonus balances. If you are having trouble accessing your existing account, contact the support team rather than creating a new one — the team can help you regain access quickly without jeopardising your account standing or existing balance.

To permanently close your son101 account, contact the customer support team via live chat or email at [email protected] and request account closure. Before the account is closed, any remaining real-money balance will be returned to your registered BDT payment method — bKash, Nagad, Rocket, or Upay. Bonus balances that have not met wagering requirements are forfeited at closure. If you are considering closing your account because gambling is becoming difficult to control, son101 strongly recommends activating the self-exclusion tool instead, which provides a structured break while keeping your account data safe.

bKash deposits on son101 are credited to your account instantly in the vast majority of cases — typically within 30 seconds of the transaction being confirmed on the bKash network. During peak hours or periods of high network traffic, crediting may take up to five minutes. If your deposit has not appeared in your son101 account balance after ten minutes, do not attempt a second deposit. Instead, contact son101 support via live chat with your bKash transaction ID (TrxID) and the support agent will investigate and manually credit the funds if the transfer is confirmed.

The minimum deposit on son101 is ৳200 for mobile money methods including bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500. These low entry thresholds are designed to make son101 accessible to players across all income levels in Bangladesh, from Dhaka to Chittagong, Sylhet, Khulna, and beyond. Maximum deposit and withdrawal limits vary by payment method and account verification tier — contact son101 support for details specific to your account level.

Withdrawals to Nagad from son101 are typically processed within 1 to 4 hours during normal operating hours on Bangladesh Standard Time. Once son101's finance team approves the withdrawal request, the funds are pushed directly to your registered Nagad mobile number. Withdrawals submitted outside business hours or during peak promotional periods may take up to 24 hours. To avoid delays, ensure your son101 account KYC verification is fully completed before requesting a withdrawal, as unverified accounts require manual review which extends processing time.

son101 does not charge any platform-side fees on standard deposits or withdrawals made via bKash, Nagad, Rocket, or Upay. The full amount you deposit is credited to your account, and the full withdrawal amount you request is sent to your payment method. However, your mobile financial service provider (for example, bKash or Nagad) may apply their own standard transaction fees on their end — these are outside son101's control. Check with your mobile money provider for their current fee schedule. Bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, or other local banks may have different processing conditions — contact support for the latest bank transfer details.

For security and anti-fraud purposes, son101 requires withdrawals to be returned to the same payment method and account used to make the original deposit — this is known as the source-of-funds rule. If you deposited via bKash number 01XXXXXXXXX, your withdrawal must be processed back to that same bKash number. If you need to update your registered payment method — for example, because you have changed your mobile number — contact the son101 support team with proof of ownership of both the old and new accounts. Changing a payment method requires additional identity verification and may take 24 to 48 hours to complete.

son101 offers an extensive range of cricket betting markets covering all major international and domestic competitions popular with Bangladesh players — including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Cricket World Cup, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, toss winner, top batsman, top bowler, total runs over/under, method of dismissal, player of the match, and in-play live betting with real-time odds updates. BPL markets are particularly popular on son101 and receive enhanced coverage throughout the tournament season, with boosted odds on selected matches.

RTP stands for Return to Player and is expressed as a percentage — for example, a slot with 96% RTP will, on average over a very large number of spins, return ৳96 for every ৳100 wagered. It is a long-run statistical average, not a guarantee of how much you will win or lose in any individual session. son101 hosts slots from leading providers including Pragmatic Play, NetEnt, and Microgaming, all of which publish their verified RTP figures. You can find each game's RTP in the game information panel before you start spinning. Higher RTP slots generally offer better long-term value, but variance (volatility) also determines how often and how large wins hit.

Yes — son101 is fully optimised for mobile play on both Android and iOS devices, with no app download required. The entire son101 platform runs in your mobile browser, giving you instant access to cricket betting, slots, live casino, and table games from anywhere in Bangladesh with an internet connection. The mobile interface automatically adjusts to your screen size and touch controls, delivering the same full game library available on desktop. Whether you are in Dhaka, Chittagong, Sylhet, Cox's Bazar, or anywhere else across the country, you can deposit via bKash or Nagad and start playing within minutes.

All games available on son101 use certified Random Number Generator (RNG) technology, independently audited by recognised testing laboratories to ensure that game outcomes are genuinely random and cannot be manipulated. son101 sources its casino games exclusively from established, reputable game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — all of which are subject to ongoing third-party fairness certification. For live casino games powered by Evolution Gaming and Ezugi, human dealers operate in real time under full CCTV surveillance, providing an additional layer of transparency for players who prefer a verifiable dealing environment.

Minimum bet sizes on son101 live casino tables vary by game and provider. As a general guide, many standard live baccarat and roulette tables start from as low as ৳50 to ৳100 per hand or spin, making them accessible for casual Bangladesh players. High Roller tables and VIP rooms carry higher minimum bets, typically ৳1,000 and above, in exchange for dedicated dealers and higher table limits. The specific minimum and maximum bet ranges are displayed on each table lobby card before you enter the game, so you can find a table that suits your budget before committing to a seat.

The son101 welcome bonus is a deposit match offer available to all newly registered players making their first deposit on the platform. The bonus credits a percentage of your first deposit as bonus funds directly into your son101 account — for example, a 100% match up to ৳5,000 means a ৳2,000 deposit gives you ৳2,000 in bonus funds to play with. To claim the welcome bonus, simply register your son101 account, make a qualifying first deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, and the bonus is applied automatically. No promo code is required. Full welcome bonus terms and wagering requirements are available in the Promotions section of son101.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager your bonus amount before the bonus converts into withdrawable cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in eligible bets before you can withdraw winnings generated from that bonus. On son101, all game types contribute to wagering — slots typically contribute 100%, while live casino table games may contribute at a lower rate. You can track your wagering progress in real time in the Bonuses section of your son101 account dashboard.

Yes — son101 runs seasonal promotions timed to major events popular with Bangladesh players, including the Bangladesh Premier League (BPL), Eid celebrations, Pohela Boishakh (Bengali New Year), and the T20 World Cup. These promotions typically include enhanced odds on selected cricket matches, deposit reload bonuses, free spins on featured slots, and prize pool tournaments. To stay informed about the latest son101 promotions, check the Promotions page regularly or opt in to son101's notification service from your account settings. All seasonal promotion terms and conditions are published in English on the son101 website.

son101 may remove a bonus from your account for several reasons, all of which are covered in the bonus terms: the bonus expiry period elapsed before wagering was completed; a withdrawal was requested before the wagering requirement was met (triggering automatic bonus forfeiture as per standard platform policy); the bonus was claimed on a duplicate account; or a pattern of gameplay was detected that is inconsistent with genuine recreational play. If you believe a bonus was removed in error, contact the son101 support team immediately with your account details — the team can review your account history and explain exactly what triggered the removal, and in genuine error cases, reinstate the appropriate credit.

son101 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the platform, ensuring that your personal details, payment information, and account credentials are secure at all times. Your financial transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are processed through encrypted payment gateways. son101 never stores your full card or mobile money credentials on its servers. The platform also employs two-factor authentication (2FA) for account login, which we strongly recommend activating from your security settings to add an extra layer of protection against unauthorised access.

The minimum age to register and play on son101 is 18 years old. This is a strict platform-wide rule with no exceptions. All players must confirm they are 18 or above during the registration process, and son101 reserves the right to request age verification documents at any point. If a player is found to be under 18, their account will be closed immediately, all winnings will be voided, and any deposited funds will be returned to the original payment method. son101 is committed to preventing underage gambling and takes this responsibility seriously for the protection of young people across Bangladesh.

If you feel that gambling is negatively affecting your life, son101 provides several responsible gaming tools you can activate immediately. You can set daily, weekly, or monthly deposit limits from the Responsible Gaming section of your account settings — once set, these limits cannot be increased for a mandatory cooling-off period. You can also activate a time-out (a short-term account pause of 24 hours to 30 days) or a full self-exclusion (30 days to permanent). During self-exclusion, your account is locked and cannot be reopened before the chosen period expires. To activate any of these tools, visit the Responsible Gaming page or contact the son101 support team at [email protected]. Help is always available — please reach out.